Frequently Asked Questions

 

Where are your florist tools made?

Our florist tools are made in South Korea and China.

Is the Waterproof Korean Wrapping Paper really recyclable?

The Korean Water Proof Wrapping Paper we carry is 100% recyclable in South Korea. Actually, all types of genuine Korean wrapping paper is recyclable in South Korea, but they may not be recyclable in your country. The Water Proof Paper is created using a plastic material called “Polypropylene”, which is classified as a recyclable thermoplastic polymer. You will need to check if it is recyclable in your province or state.

I haven’t received my order yet, when will it arrive?

It is best to check your email for the tracking number that is emailed with each order. Depending on your address, the time of the year, and the size of your order, shipment times can vary. You can learn more about the details by visiting our Shipping page.

What payments do you accept?

Our website accepts all major credit cards via Stripe Payments.

How come your prices are in US dollars even though you are located in Canada?

The majority of our buyers purchase in US dollars, so we are doing our best to make the buying process as convenient as possible for them.

Will I be charged a sales tax?

If you are getting any of our wrapping paper delivered to an address in Canada, you will be charged the sales tax of your province, which may be PST, HST or GST. If you are getting your order delivered to an address in the US, there will be no sales tax added to the order. The reason for this is because our operations are currently only based in Canada.

Will I get contacted by customs to pay an import tax?

Since we have partnered with an experienced courier provider, our packages are delivered without customs getting involved. We sometimes have to split up larger orders to ensure that delivery is made without getting held up at customs.

If I’m not happy with my purchase, can I get a refund?

We have a 30 day refund policy to ensure that purchasing Korean Wrapping Paper from us is a smooth and convenient process.

Will you have any other florist tools available soon?

We are always looking to expand our selection of florist tools. If there is something specific you are looking for that we don’t carry, please contact us and let us know. We are looking to get ribbons available for purchase in the near future.

I am very interested in the wrapping paper, but I want to see samples. Do you send samples?

Yes, we can send our sample package via regular mail to addresses in Canada and the US. Please send us a DM on Instagram or Facebook and someone will make the arrangements.

Do you provide discounts for vendors or large purchases?

We have a large order discount available for our Korean Wrapping Paper, please visit koreanwrappingpaper.com/faq for more info on that. And we also have some bundle deals available for our flower starter kits.